Privacy Policy

1. Who we are

True Blue Turf Farm is a turf growing and supply business operating in Western Australia. Our main farm is located between Busselton and Capel, and our showroom is at 4/185 Blair Street, South Bunbury WA 6230.

ABN: 91 853 413 200
Contact: info@trueblueturf.com.au · 08 9754 8873

2. The personal information we collect

We collect personal information that helps us supply turf and related services, including:

• Full name
• Phone number
• Email address
• Delivery address and suburb
• Order details (product, quantity, delivery date)
• Enquiry or quote form messages
• Website usage data such as IP address, pages visited, and cookie preferences
• Any information you provide when speaking with our staff or installers

3. How we collect personal information

We collect information directly from you when you:

• Place an order online, by phone, or in person
• Submit a quote request or contact form
• Visit or call our Bunbury showroom
• Communicate with our installers or delivery drivers
• Browse our website (via cookies and analytics tools)

We may also receive limited information from subcontractors (e.g., installation notes) where needed to complete your job.

4. Why we collect and use your information

We use your personal information to:

• Process and fulfil turf and product orders
• Arrange delivery or pickup
• Provide installation quotes and bookings
• Respond to enquiries and provide customer support
• Send order confirmations and important service updates
• Improve our website, products, and customer experience

We only use your information in ways that are fair, reasonable, and directly related to our services. We will not send direct marketing without your consent.

5. Your choices: anonymity and pseudonymity

You may browse our website anonymously. However, we cannot provide quotes, deliveries, or installations without your contact and address details.

6. How we store and protect your information

Your information is stored securely on our WordPress/WooCommerce system, hosted by Conetix. Data may be stored in Australia or overseas depending on the hosting provider and analytics tools.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. Only authorised staff and subcontractors can access customer information.

We keep your information only as long as needed for business, legal, or recordkeeping purposes.

7. Notifiable Data Breaches (NDB) scheme

If a data breach occurs that is likely to cause serious harm, we will:

• Notify affected individuals as soon as practicable
• Notify the Office of the Australian Information Commissioner (OAIC)
• Take steps to contain and remediate the breach

8. Who we share your information with

We do not sell or rent your personal information.

We may share information with:

• Payment processors (e.g., Stripe, PayPal) to process payments securely
• Delivery subcontractors to deliver your turf
• Installation subcontractors to arrange quotes and bookings
• Analytics providers (e.g., Google Analytics) to understand website usage — this may involve overseas data processing

All subcontractors are required to handle your information securely and only for the purpose of providing their service.

9. Payment information

Online payments are processed by third-party payment gateways. True Blue Turf Farm does not collect or store your credit card or banking details.

Please refer to the payment provider’s privacy policy for details on how they handle your payment information.

10. Cookies and website analytics

Our website uses cookies to:

• Improve your browsing experience
• Remember your preferences
• Analyse website traffic and performance

You can disable cookies in your browser settings, but some features (including the shopping cart) may not work correctly.

11. Your rights

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Make a privacy complaint

How to make a complaint: Contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact:

True Blue Turf
4/185 Blair Street, South Bunbury WA 6230
Email: info@trueblueturf.com.au
Phone: 08 9754 8873

This Privacy Policy was last updated on 29 June 2026. We may update this policy from time to time — any changes will be posted on this page.